There is nothing quite like seeing the FedEx man pull into your driveway, hop into the back of the truck, and reappear with that special something you ordered just a few days ago. Nowadays, you might even have the pleasure of having your item delivered within a few hours of ordering, not within a few days.
The practice of shopping online instead of within retail stores is becoming the norm. The entire browsing, ordering, and delivering process is extremely simple and takes all the hassle out of shopping. This ease of online shopping did not just happen all of a sudden. There is one thing in particular to thank for it: ecommerce integration.
In this post we’ll discuss specifically how ecommerce integration in an ERP (Enterprise Resource Planning) system improves the overall shopping experience – for both the ecommerce business owner and the consumer.
Ecommerce Integration Improves Functionality
When you utilize ecommerce integration within an ERP system, all of your data is able to be accessed in real time. This gives you the power to view an accurate inventory list, even with products flying off the shelves since the data will be updated automatically. It doesn’t just improve the functionality of the business, but also the way the customer shops.
The customer will basically have access to the same inventory information as you do since your ecommerce site will update according to what’s in stock and what is not. Cybrosys Technologies, a leading ecommerce source, says this about investing in an integration system to boost overall functionality:
“It customers to view and access the information pertaining to the available inventory, latest order status, and also tracking the shipments using the lot/serial or other tracking numbers. This helps in reducing the cost of operations and improving the customer experience with your storefront.”
It Reduces Company Costs and Increases Profits
Once you implement an ecommerce integration into your ERP, you’ll be able to initiate updated sales information and update web transactions in a timely manner. You’ll be able to process orders and fulfill them much faster than you could in the past, which is the main factor in increasing profits. You’ll have much better control of your inventory, which helps to eliminate the costs associated with unnecessary inventory.
Integration Saves Time
Remember the days of manually inputting all of your important company data into a variety of spreadsheets? Well those days are long gone thanks to ecommerce integration. With the proper system in place, all data will be automatically updated. This allows you to go home and relax with the family for the evening rather than slave away with data entry.
It Improves the Customer Experience
This is a biggie since your business wouldn’t actually exist without your customers. With an integration system, your customers are much less likely to see that dreaded “Out of Stock” label on their favorite products. They’ll also have a smooth shopping experience from start to finish, which means they are much more likely to become a returning customer down the road.
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